Sales Policy

Effective Date: December 11, 2024

Welcome to KIERRA! We are dedicated to offering high-quality wristwatches that combine precision, luxury, and style. By shopping with us, you agree to comply with the terms outlined in our Sales Policy, which governs the purchase of products from our website, www.kierra.site. Please take a moment to review our Sales Policy so you fully understand our processes regarding product information, pricing, orders, payments, and shipping.

1. Product Information

We strive to provide accurate, up-to-date, and complete information on our products, including descriptions, images, pricing, and availability. However, due to inventory changes or technical issues, there may be occasional discrepancies. In case of any errors regarding the product details, we reserve the right to correct them. If a pricing or product error is found after an order is placed, we will notify you promptly and give you the option to proceed with the updated information or cancel your order.

  • Product Descriptions: We aim to provide detailed descriptions of our wristwatches, including size, design, materials, and functionality. However, colors and appearances may vary slightly due to different screen settings or lighting conditions.

2. Order Process

Once you’ve selected your items and are ready to check out, you will proceed to the payment page. We encourage you to review your order carefully before submitting it. Once your order is placed, you will receive an order confirmation email. Please note that this does not guarantee that your order has been shipped. Orders are processed in the order they are received, and we strive to ship them as quickly as possible.

  • Order Confirmation: After completing your order, you will receive an email with the order details, including a summary of the items purchased, shipping information, and your unique order ID. If you do not receive this confirmation, please contact our support team for assistance.
  • Payment: We accept a variety of payment methods, including credit and debit cards, PayPal, and other payment processors. Payment is processed at the time of checkout, and your order will be confirmed once the transaction is successfully completed.

3. Shipping and Delivery

We offer a range of shipping options to ensure your wristwatch arrives safely and on time. Our shipping process is designed to be efficient and reliable, with tracking provided for every order.

  • Processing Time: Orders are processed within 1-3 business days after payment is confirmed. Please note that processing times may vary depending on the availability of the product.
  • Shipping Methods: We provide various shipping methods, including standard and expedited options. Shipping fees are calculated at checkout based on the destination and shipping method selected.
  • Delivery Time: Delivery times may vary based on the shipping method and destination. Standard shipping usually takes 5-7 business days, while expedited shipping can deliver in 2-3 business days.

4. Pricing and Payment

The prices displayed on our website are in USD and are subject to change without notice. We make every effort to ensure that pricing is accurate and up-to-date, but errors may occur. In the event of a pricing error, we will notify you before processing your order and offer you the option to proceed with the corrected price or cancel your order.

  • Taxes and Fees: Sales tax will be applied to your order in accordance with the applicable state or local tax laws. Customers outside of the United States may be subject to customs fees or import duties, which are the responsibility of the customer.
  • Discounts and Promotions: From time to time, we may offer discounts or promotions. These offers will be clearly stated on our website and are subject to their terms and conditions. Please note that discounts and promotions cannot be combined unless explicitly stated.

5. Order Cancellations and Modifications

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but once an order has been processed or shipped, it may not be possible to change or cancel it.

  • Canceling an Order: Orders can be canceled within 24 hours of purchase. After this period, cancellations may not be accepted, but you can initiate a return once the item is delivered.
  • Modifying an Order: Modifications to an order (such as changing the shipping address or adding/removing items) must be requested before the order is processed for shipping. If modifications are not possible, we recommend canceling the order and placing a new one.

6. Customer Support

Our dedicated customer support team is here to help you with any inquiries or issues you may have with your order. Whether you need assistance with placing an order, tracking a shipment, or resolving any concerns with our products, we are just a call or email away.

  • Contact Us: If you have any questions or need assistance, please don’t hesitate to reach out to us. Our team is available to support you via email at info@kierra.site or by phone at +1 262-322-2370.

7. Return and Exchange Policy

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for details on how to initiate a return or exchange. Our return policy allows you to return most items within 30 days of receipt. Please ensure that products are in their original, unused condition to qualify for a return or exchange.

  • Conditions for Returns: Returns are only accepted if the product is in new, unused condition with all original packaging, tags, and accessories intact.
  • Exchanges: If you would like to exchange an item for a different model, size, or color, please contact our customer support team to initiate the process.

8. Limitations of Liability

While we make every effort to ensure the accuracy and availability of the products listed on our website, KIERRA is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, or any errors or omissions on our website.

9. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website and make purchases after such changes, you accept the revised terms.

For any questions or concerns about our Sales Policy or if you need assistance with your order, please contact us at:

KIERRA
Phone: +1 262-322-2370
Email: info@kierra.site
Website: www.kierra.site

Thank you for choosing KIERRA for your wristwatch needs! We value your business and are committed to providing you with the best shopping experience possible.