Refund and Returns Policy

Effective Date: December 11, 2024

At KIERRA, we are committed to providing our customers with high-quality wristwatches and exceptional customer service. However, we understand that sometimes products may not meet your expectations. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to help you with returns or exchanges in a straightforward and transparent manner. Please read the following details carefully to understand our process for returns, refunds, and exchanges.

1. Returns Eligibility

We offer a 30-day return window from the date of purchase for most items purchased through our website. To be eligible for a return, the following conditions must be met:

  • Unused and Unworn: The item must be unused, unworn, and in the same condition you received it.
  • Original Packaging: The product must be returned with all original packaging, including any tags, accessories, or certificates that came with it.
  • Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required for all returns or exchanges.
  • Exclusions: Personalized items, such as custom-engraved watches or limited edition products, are non-returnable.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact our customer service team at info@kierra.site within 30 days of receiving your order. Please include your order number and the reason for the return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack the item securely in its original packaging, including all accessories, and ship it back to us. You are responsible for the shipping costs for returns.
  4. Once we receive the returned item and verify its condition, we will process your refund or exchange.

3. Refunds

After we receive your return, we will inspect the item to ensure it meets the return requirements. If your return is approved, we will issue a refund to your original payment method. Please note the following:

  • Refunds will be processed within 7-10 business days after the return is approved.
  • The refund amount will be for the purchase price of the product minus any shipping or handling fees.
  • If the item was purchased with a discount code or during a sale, the refund will reflect the amount paid after the discount was applied.

4. Exchanges

If you would like to exchange your product for a different model or size, please follow the return process outlined above. Once the original item is returned and processed, we will send you the replacement item as soon as possible, depending on availability. If there is any difference in price, we will either charge or refund the difference based on the item selected.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return and either send you a replacement or issue a full refund. For damaged items, please provide photos of the damage and packaging as part of the return process.

6. Late or Missing Refunds

If you haven’t received your refund within the stated processing time, please:

  1. Check your bank account or credit card provider, as it may take some time before the refund appears.
  2. If you’ve done this and still have not received your refund, please contact us at info@kierra.site for further assistance.

7. Shipping Costs for Returns

Unless the return is due to a defective or incorrect item, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please don’t hesitate to contact us at:

Email: info@kierra.site
Phone: 262-322-2370
Address: 1651 Brandon Way Gln NE, Waukesha, Wisconsin, United States

We are committed to ensuring your satisfaction with every purchase, and our customer service team is here to assist you with any issues you may encounter.